About Us
How We Approach Client Relationships
These are the working habits that guide how IT Services of Augusta supports clients across the region.
Local Support From People You Can Reach
The company’s roots are in the Augusta area, and that local presence matters when businesses need help from someone who understands the region. Support can be delivered remotely, by phone, through help desk ticketing, and on-site when the situation calls for it.
Proactive Care Before Problems Interrupt Work
The team focuses on monitoring, maintenance, updates, security tools, and backup awareness so issues can be addressed earlier. Not every problem can be prevented, but consistent oversight helps reduce avoidable disruption and keeps clients better informed.
Clear Communication Without Unnecessary Jargon
Clients value knowing what is being done, why it matters, and what the next step looks like. IT Services of Augusta aims to explain technical issues in plain language so business leaders can make confident decisions without feeling kept in the dark.
Straightforward Support for Growing Organizations
The company is a strong fit for businesses that want a stable IT relationship, predictable monthly service options, and guidance that scales with their needs. That includes organizations with no internal IT department as well as teams that need co-managed support.
The Story Behind IT Services of Augusta
IT Services of Augusta is led by Brian Smallwood, President, with a local technical team that includes experienced professionals such as Keith Roberson and Nigel Hankins. From Augusta and the wider CSRA, the team supports small and mid-sized businesses that depend on technology every day but do not want IT problems pulling owners, managers, and employees away from their work.
The reason behind the company is straightforward: too many businesses deal with technology support that feels reactive, confusing, or difficult to reach when something goes wrong. Owners get tired of surprise repair bills, slow responses, unclear recommendations, and providers that push extra hardware or complicated packages before solving the actual problem. IT Services of Augusta was built to offer a more focused approach: proactive managed IT, practical cybersecurity, Microsoft 365 and cloud support, network management, and responsive help from people who understand local business operations.
That focus shapes how the company works. The team monitors systems, responds to support needs, communicates in plain language, and helps clients plan ahead instead of waiting for the next outage. They support organizations that need fully outsourced IT as well as businesses that already have internal staff and need additional expertise. The common thread is a preference for steady, preventative support over break-fix scrambling.
Today, IT Services of Augusta serves businesses across the Greater Augusta Area, North Augusta, Evans, Aiken, Columbia, and the CSRA. The team works with professional service organizations, medical offices, legal firms, accounting and financial teams, contractors, nonprofits, and other growing companies that value reliability, security, and a long-term technology relationship.
If IT has become a distraction, let’s talk through what needs to change.
Schedule a consultation with IT Services of Augusta to review your current technology challenges, support needs, and goals. You will get a clear conversation about whether managed IT support is the right fit, without pressure or unnecessary complexity.